Shipping policy
SHIPPING POLICY
General Information
RevUp operates using a dropshipping fulfillment model. Orders may be shipped directly from suppliers located in China or other international fulfillment centers.
Processing Times
Orders are processed within 1–3 business days after payment confirmation.
Orders are not processed on weekends or public holidays.
During high-demand periods, processing times may be slightly extended.
Estimated Delivery Times
United Arab Emirates: 7–14 business days
International orders: 7–20 business days
Delivery times are estimates and may vary depending on:
- Customs procedures
- Carrier operations
- Local holidays
- External factors outside our control
Exact delivery dates are not guaranteed.
Shipping Costs
Shipping costs are displayed during checkout before payment is completed.
Customs, Duties & Taxes
International orders may be subject to customs duties, VAT, import taxes, or other local charges imposed by the destination country.
These charges are the responsibility of the customer.
Order Tracking
Once shipped, customers will receive a confirmation email with tracking information when available.
Tracking updates may take several days to appear for international shipments.
Delayed Deliveries
RevUp is not responsible for delays caused by:
- Customs inspections
- Courier disruptions
- Incorrect shipping information provided by the customer
- Force majeure events
If your order experiences a significant delay, please contact us at:
Lost, Damaged, or Incorrect Orders
Customers must contact us within 48 hours of delivery if an item arrives damaged, defective, or incorrect.
Please include:
- Photos of the product
- Photos of the packaging
- Your order number
Incorrect Shipping Address
Customers are responsible for providing accurate shipping information.
RevUp is not responsible for failed deliveries caused by incorrect or incomplete addresses.